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RE: ticket status is not changing from cancel to open
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Nov 15, 2019 07:00 AM
Bakhtawar Butt
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Myriam El Hage
Nov 15, 2019 07:14 AM
Dear Bakhtar,
It is normal behavior. Since you have only 1 status transition from cancelled to closed. so you cannot move from cancel status to another status than Closed.
If you want to be able to chose open, you have to add additional transitional status from cancelled to open.
Regards,
Myriam
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