Clarity Client Automation

New screen capture method now available for Remote Control. 

03-30-2019 09:18 AM

The Remote-Control Host configuration policy “Video capture mode” is set to Auto, by default. This enables the Remoter Control host process to first load the Remote-Control mirror driver, and upon failure, use the polling mode. The mirror driver is preferred over polling mode due to its superior performance.

Due to the changes made by Microsoft in the Windows 10 design, the OS loads the dual stack implementation of older driver models as well as newer models. This results in a BSOD during 3D rendering software as the Remote-Control drivers are loaded in the background.

 

The patch “SO07736” for Client Automation r14.x provides the ability to automatically use the Microsoft Desktop Duplication API (DXGAPI) for screen capture on Windows 10 and Server 2016. The configuration policy is used to set DXGI for Server 2012 and Windows 8.x

 

The instructions to apply the test fix are provided in the file SO07736.txt and additional information on how to use a Software Delivery package is included in the Tech Note: https://comm.support.ca.com/kb/remote-control-screen-capture-using-the-ddapi/kb000125394

 

 

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