Hello! Welcome to July, and the beginning of a new quarter!
Starting with this month and quarter, we will be posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular. This will be presented at the start of every month moving forward. Every three months, at the start of a new quarter (July, October, January, and April) we will also present materials relevant to the previous quarter that passed.
The following documents were published during the month of June, 2017 (10 most recent):
Tech Doc #
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After the installation of Service Catalog 14.1 cumulative patch 2, the behavior of form select controls which use data objects has changed.
Error: "Incident Creation process executed with error(s). Error Message:INVALID AHD05463" in error.log When Creating Request from Unified Self-Service
GroupMembership is created with strange values while creating a user with the safex command.
How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit?
JMS-DATA log files taking up disk space
Steps to export application from EEM
Steps to reset the configuration setup utility password in catalog environment
Why does Service Catalog not use the whole browser window?
The following documents were the most frequently accessed entries during the month of June, 2017 (top 15 by hit count):
IE11 update no longer shows catalog screens properly
How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.
Form Caching feature in ehcache.xml and its impact
Performance Tuning Parameters
The EEM service 'CA Directory - itechpoz' does not start.
How to Convert a .pfx Certificate to a Java Keystore.
How to create initial notification when creating a ticket in Catalog
Error: "EiamAdmin Password is wrong" and "Please enter a valid EiamAdmin password to connect to the EEM" When running cumulative patch for Service Catalog
Warning: "Invalid file name, does not have valid extension" Only .gif, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .docx, .xlsx, .pptx, .doc, .xls, .ppt, .zip, .jar, .apk, .rar, .pdf, .txt, .xml, .rtf, .properties, .log, .msg, .html, .avi extensions are allowed
The "Related Ticket" link to go to Service Desk Manager ticket from a request in Service Catalog does not work and the new window appears blank
How can I add CSS formatting to Catalog forms?
How to leverage the sample API Plug-ins for use as a template.
How to know Apache Tomcat version included in CA Service Catalog
enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose
The following documents were published or updated during the most recent quarter, FY 2018 Q1, April – June 2017 (15 most popular by hit count):
Is it possible to avoid editing a Form from Service Catalog and Unified Self-Service for a request which is already closed?
Error: "Unable to parse the ITSM network configuration. Consult your administrator" When Logging Into Service Management Mobile App using Service Catalog URL
How to rebuild the EEM Application Instance for CA Service Catalog
Audit trail shows blank page and form export fails
High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager
How to remove the dashboard tab for the users with "end user" role
Spanish characters don't display correctly In Service Catalog
How to change the catalog landing page
How can I use a SQL query to find the details of the forms which are associated with a particular request?
WSDL method getFormRateItemValues returns an error.
cannot submit catalog request via USS UI with IE11
What are the possible statuses in the progress bar in Unified Self-Service (USS)?
One-click-Submit hangs but gets completed using IE 11
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q1, April – June 2017 (top 15 by hit count):
How to change the Offering Name Length in Service-Tile and Catalog Browser
Redirecting service catalog from Http to Https
How to integrate CA Service Catalog(SC) with CA Service Desk Manager(SDM)?
How to disable form definition caching in Service Catalog
Integration between CA Service Catalog and CA Service Desk Manager (SDM) using Public Keys (PKI)