|
 | 1. login CA SDM - Service Desk Manager |
 | 2. Administration TAB |
 | 3. Options Manager 4. Email |
 | 5. to configure your own options required by your mail server Minimum required: mail_smtp_hosts
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| |
Know more:
https://wiki.ca.com/display/CASM1401/Options+Manager
https://wiki.ca.com/display/CASM1401/How+to+Configure+the+Email+Replies
Email Options
The email interface sends email notifications and lets users create tickets from an email.
| Option | Description |
|---|
| mail_from_address | Specifies the mail notification From: address. The address is in the format Displayname<user@company.com>. |
| mail_login_password | Specifies the SMTP server login password. |
| mail_login_userid | Specifies the SMTP server login userid. |
| mail_max_threads | Specifies the maximum number of concurrent SMTP connections that can attempt to communicate with the server. |
| mail_reply_to_address | Defines the reply to address for email notifications. This option is useful if emails are sent from one user account, but you want replies sent to another email address. The default value is the same as the from address. |
| mail_smtp_domain_name | Defines the domain name of the SMTP server. You can clear the domain name by setting the value to NONE. |
| mail_smtp_hosts | Specifies a space-separated list of SMTP server host names for email notifications. |
| mail_smtp_host_port | Specifies an SMTP port to override the default SMTP port. |
| mail_smtp_security_level | Specifies the SMTP security level. Valid settings are: 0=no security, 1=basic authentication, 2=NTLM, 3=MD5 and 4=LOGIN. If you set this option to 1, set the mail_login_password and mail_login_userid options. Most SMTP servers do not require authentication. |
| mail_smtp_use_tls | Specifies the Transport Layer Security (TLS) usage in the email. The valid settings are Yes= Use TLS, No=Do not use TLS. |
| mail_ca_cert_path | Specifies the path where the trusted certificate has been deployed. Note: For the advanced availability configuration, you must deploy the trusted certificate on the same location in all the CA SDM servers. CA SDM supports only Base-64 encoded (PEM) format for CA Certificates. |
| mail_show_to_cc_list | Shows all the recipients of the email notification. For manual email notification, both “To” and “Cc” list recipients are displayed and for automatic email notification, only “To” list recipients are displayed. By default, this option is installed. Note: Pager email notification method does not support the listing |
Debugging:
SupportArmyKnife1.3.jar by Shawn_Walsh
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