CA Service Desk - Project - WBS Work breakdown structure
A little example to follow for starting with project.
It's really a little example and don't look for all process, basically includes Incident, request and Problem.
What is a Work Breakdown Structure - Workbreakdownstructure.com
CA Service Desk - Project - WBS Work breakdown structure PDF
Nice work, Tiago.
A good high level overview of a project plan.
That and a thousand details. :-)
Kyle_R.