CA Service Management

View Only

Back to Library

CA SDM::. How to change status when the change field on incident is updated

Recommend

Feb 20, 2017 09:24 AM

TMACUL

How to change status when the change field on incident is updated

.CA Service Desk events based

Images	Description
	01. CA SDM Login
	02. Administration TAB
	03.
	04.
	05.
	06. Update when true
	07. Click Search
	08. Select set Event status
	09. CLick OK

	10. Select Condititon
	11. Click Create New
	12. Type the symbol: Macro Type: Site condition Object Type: Request/Incident/Problem
	13. Click Add Condition
	14.Type: Sequence Select attribute: Change Operator: Not NULL
	15. On Administration Menu, goto Activity Notification
	16. Search by FLD to Field Update
	17. Click on TAB 3 Events
	18. Click Update Events
	19. Select Your own Event
	20.Click OK

After that when you change will update using the your incident, the status field will be change "automatically", by your event conigured.

Statistics

0 Favorited

5 Views

0 Files

0 Shares

0 Downloads