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Tech Tips: Opening a DevTest Support Case 

Feb 09, 2017 02:28 PM

Below are the steps to open a Support Case for DevTest

 

1. Log on to Broadcom Support. https://support.broadcom.com/

2. From the dropdown choose Agile Operations Software

3. Choose Contact Support.

4. Choose Severity Levels and Response Time, then choose Open New Case.

  1. System Down or product inoperative condition impacting a production environment.
  2. High-impact business condition, possibly endangering a production environment. The software may operate but is severely restricted.
  3. Low-impact business condition with a majority of software functions still usable. However, some circumvention may be required to provide service.
  4. Minor problem or question that does not affect the software function.

5. Choose product Service Virtualization.

6. Choose a descriptive Case Title that explains what the issue is.

7. Give a detailed Description of the issue and any Error Messages you received.  Provide re-creation steps of how the issue occurred (most helpful).  The more information you provide the easier it is for support to determine the cause of the error.

8. Provide a Business Impact of the issue.  How this issue is affecting your business.

9. Make sure the Contact Information is correct.  

10. Once you have submitted the case, then upload any log files that are showing the error.

     

 

 

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