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CA SDM - CA Service Desk - AHD Codes - Error 

Jun 26, 2015 11:34 AM

It's document provides information about AHD messages and hope helps a fast solution for everyone therefore if, perhaps ... do you have some information where you cannot found here, please leave a comment and help us to improving.

 

cdtj left a suggest to improving this document commenting something about NX.ENV

 

What is NX.ENV?

It's a very important file to CA Service Desk it stores variables included all configurations on Options Manager

 

Where is NX.ENV?

On CA SDM path - is  located in $NX_ROOT\ normally C:\Program Files (x86)\CA\Service Desk Manager\ (Installation Considerations)

 

 

Why I need it?

Server variables is used on Simple, property, environment, objects an list to access a variable use a $ symbol (preceded). (Server Variables)

 

 

IMPORTANT: Do not change directly NX.ENV file, see more clicking TEC612988

 

Bad_param em dob_by_id

ErrorDescriptionSolution
AHD4409

Unable to Connect, AHD4409 pdmweb is unable to connect with the webengine

pdmweb no ha podido conectarse con el motor web

TEC505585
AHD03026Retirado por outro usuário / Record is lockedTEC502614
AHD03029Bad_param em Dob_by_id. Em in:******
AHD03053

Bad where clause: Parse error

Cláusula Where incorreta

TEC605322

TEC1530688

AHD03055Data partition Create restriction on SurveyTEC1982813
AHD03066

Unknown name

Nome desconhecido

TEC1578214

AHD03066

AHD03075

Required attribute is missing.

O atributo necessário ****** está ausente no objeto xxxxxxxx

TEC477356
AHD03106

Where clause results in a Cartesian product

TEC1891498 
AHD03123

Required attribute 'xxxx' is missing

AHD03123 
AHD03300This operation requires Function Access for ci equal to View or ModifyCI Creation Problem through web services
AHD03057NO AHD03057:ObjectAHD03057 
AHD03303Error retrieving Function Access due to an invalid handle or factoryAHD03303
AHD03320Bad parameter. Parameter is invalidAHD03320
AHD04012

Failed to download. - AHD04012:Security id () not found or has expired

AHD04012: ID de segurança () não encontrado ou expirado

TEC610901
AHD04013AHD04013: internal error in method ldapTEC1530688
AHD04020AHD04020:Login failed for userid (XXXXX)TEC604305
AHD04042login failed for userid('<userid>'); login timed  outAHD04042
AHD04043

The user name or password you entered is not correct. Please try again.

O Nome de usuário ou a senha fornecidos estão incorretos. Tente novamente

N/A
AHD04116

A duplicate record was encountered

TEC1922407 
AHD04199

An unexpected error occurred. Contact your administrator. [Microsoft OLE DB Provider for SQL Server] [ SQL Code=402 SQL State=42000] The data types ****** and ****** are incompatible in the equal to operator.

 

Ocorreu yn erro inesperado. Entre em contato com o administrador. [Microsoft OLE DB Provider for SQL Server] [ SQL Code=8152 SQL State=010000] The statement has been termined.; [Microsoft OLE DB Provider for SQL Server] [ SQL Code=8152 SQL State=22001] String or binary data would be truncated.

TEC577021
AHD04401

Authentication failure" when a user tries to change their role.

Falha de autenticação

TEC613668
AHD04402

Unable to connect the service desk system

Não foi possível estabelecer conexão com o sistema do CA Service Desk manageer

AHD04402
AHD04405Erro interno do sistema do CA Service Desk ManagerTEC565735
AHD04407

CA Service Desk Manager html generation error. Could not find or process

 

Erro na geração do html do CA Service Desk Manager. Não foi possível encontrar nem processar 'home.htmpl'.

TEC1085074
AHD04415

ERROR:Expecting SET.id to be set as a hidden field on the previous page

ERRO:era esperado que SET.id fosse definido como um campo oculto na página anterior

AHD04415 
AHD04416

Internal error: Unable to access data KT_CO_FAILRUE

TEC553459 
AHD04482

Security settings prevent this operation.

Uma configuração de segurança impediu esta operação. Consulte o administrador para obter detalhes.

Security settings
AHD04508Time-out in TriggerTEC550253
AHD04531Erro no método update_done ao atualizar os grupos mantidos pelo sistema para o inquilino?
AHD04600? registro(s) atualizado(s) com êxito - When roles was updatedN/A
AHD04622

Undefined arguments

Argumentos Indefinidos

TEC1428158

?

AHD04628

? Formulários excluídos do cache HTMPL - When run pdm_webcache

? forms deleted from HTMPL cache

N/A
AHD04642

Failed to add child: INVALID No Message Available

TEC1984312

TEC1749902

AHD04691Falha de publish_schema ni back-end: AHD04691: A tabela mantida pelo WSP XXXXX não tm colin
AHD04694Falha de new_column no back-end: AHD04694:Execute pdm_publish para concluir a operação de publicação pendente antes de fazer outras mudanças no esquema.N/A
AHD04709Erro interno na pilha do analisador: PDM_IF esperado e Parsed_Htmpl_root encontrado em home.htmpl[1098]?
AHD04714

Unable to open file ******.htmpl at ?: No such file or directory (2)

Não foi possível abrir o arquivo ******.htmpl em ?: No such file or directory (2) userid=ServiceDesk

TEC1085074

 

AHD04714  

AHD04735Usuário não autorizado para interface web do CA Service Desk ManagerAHD04735
AHD04759falha em schmerge

many

AHD04759

AHD04759 E

AHD04767

You must shut down the CA Service Desk Manager before running pdm_publish

É necessário encerrar o servidor do CA Service Desk Manager antes de executar o pdm_publish

TEC488377

 

AHD04763O arquivo wso_schema.sch necessário não está em c:\progra~2\servic~1\site\mods\
AHD04775Não há colunas mantidas por WPS no banco de dados.

 

 

AHD04779

Nenhuma diferença encontrada entre wsp_schema.sch e tabela wspcolN/A
AHD04802User authentication errorTEC589538
AHD05020Não foi possível fazer as mudanças.N/A
AHD05021

Outro usuário está editando este item, por isso você não conseguirá fazer mudanças. Bloqueado por 'ServiceDesk'. Telefone ''.

2638
AHD5213TEC550253
AHD05237An internal error with surveys occurred

TEC1982813

TEC505171

AHD05244No tracking record found. This user is not authorized to take this surveyTEC607972 
AHD05327Erro ao criar Macro condicional - nao e possivel usar Menor que/Maior que com tipos de sequencias de caracteresN/A
AHD05451Error doing auto_find_assignee231183902 
AHD05543

Your changes to Registration parameters match an existing

As mudanças feitas aos parâmetros de registro correspondem a um item de configuração existente

AHD05543
AHD05348Seleções restritas aos inquilinos permitidos às referências do inquilino XXXXXXX?
AHD05358Houve X objeto X ativo e sem locação na inicialização de Requisição de MudançaN/A
AHD05360

Creating a new service provider tenant

Criando um inquilino provedor de serviço

N/A
AHD05376O contato 'servicedesk' não recebeu uma notificação - nenhum método de notificação foi especificado para o nível normalAHD05376
AHD05440Invalid category selected. Please reselect the categoryAHD05440
AHD05528ERROR:Could not find HTMPL file '*********.htmpl 'link
AHD05800Bad where clause. invalid constraint. Check data types of referenced attributesTEC535983
AHD05910error showing set_val error: (AHD05910:system log in entered needs to be unique. Multiple Active Contact records with the specified System Login credentials were found..in method 'ldap::make_from_ldap()'TEC477203
AHD05913No default transitionAHD05913 
AHD05917

 

É necessário um comentário no log de atividades para definir o status como '<status>'.

2069
AHD05920

The status transition condition macro did not allow this status transition to occur.

AHD05920
AHD05949Unable to acquire a repository session file not uploadedAHD05949
AHD10853O anexo com a <xxxx> não existeAHD10853
AHD12002Attribute not foundAHD12002
AHD50050DB confirmation failed
AHD50060Database check FAILEDAHD50060
AHD63036transferência de grupo disparada pelo eventoN/A
AHD65060Affected Service must be in the Enterprise Service familyAHD65060

 

 

N/A ==> It's just a simple message

?    ==> Do you know? Leave a comment.

 

TEC600490 - How To Modify The AHD##### Error Message Description (Como personalizar as mensagens de erro do CA Service Desk)

 

CA Service Desk Informational Solutions Index - CA Technologies

 

 

"No effort has no results" Jorge Paulo Lemann

 

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Comments

Mar 22, 2019 09:57 AM

When I try to access the last link about modifying the AHD Error Messages, I just get a blank screen.

 

I am interested in knowing how to modify a specific one (AHD05917: Activity Log Comment is Required). Would like it to tell the user where and how to accomplish this requirement ... by doing the "Update Status" function.

 

 

thanks

TheKatherine

Sep 23, 2015 03:49 AM

Nice doc, Tiago!

Obtaining descriptions and solutions for most common errors makes SDM Administration much easier.

It will be perfect if you start doc like this about NX.ENV variables.

Regards,

cdtj

Aug 05, 2015 10:56 AM

Nice.

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