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Tech Tip - CA Identity Manager: Policies Xpress are not being processed 

Dec 14, 2017 08:45 AM

After deploying the Virtual Appliance into the Production environment, and importing the QA Roles, Tasks and Policies Xpress, customer noticed that the Policies Xpress were not being triggered. No errors on IDM logs, nothing regarding the PX on the View Submitted Tasks list.

 

RESOLUTION

 

For some reason we could not track down, the PX Listener was not configured when the identityEnv was deployed. We did the PX Listener configuration and then the PX started to be processed. This is how to configure:

 

  1. Access the IDM Management Console;
  2. Navigate to Environments / identityEnv / Advanced Settings / Business Logic Task Handlers;
  3. Add a new item and name it as PX Listener;
  4. Set the Description field as "Used by Policy Xpress";
  5. Set the Java Class field as com.ca.identitymanager.policyxpress.listeners.PxBLTHListener - then save;
  6. Restart the identityEnv environment.

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