DX Infrastructure Management

Document ID:  TEC1812532
Last Modified Date:  04/07/2016
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Products

• CA Unified Infrastructure Management

Releases

• CA Unified Infrastructure Management:Release:8.2
• CA Unified Infrastructure Management:Release:8.31
• CA Unified Infrastructure Management:Release:8.4

Components

• UNIFIED INFRASTRUCTURE MGMT:CAUIM
• UIM - USAGE_METERING/BILLING:UIMUSM
• UIM - URL_RESPONSE:UIMURL
• UIM - UMP:UIMUMP

Summary:

In some cases where the wasp probe appears to be up (green) and has a port and pid, some customers have reported UMP was unavailable. The Home page/login page may be displayed but you cannot login. An error may display in the wasp.log showing the username or password as incorrect, for example,

INFO  [http-443-442, com.nimsoft.nimbus.probe.service.wasp.auth.LoginModule] Login failed: Wrong username and/or password.

There may be no related errors in the portal.log that correlate to UMP becoming unavailable and you may not be able to pinpoint a specific error in the wasp.log that directly relates to the event. For some customers this scenario may happen every week or so and therefore it can be hard to catch.

Environment:

• CA UIM version: 8.2
• UMP version: 8.2
• Robot 7.62
• wasp 8.2
• OS: Windows Server 2008 R2
• SQL Server 2008 R2
• url_response 4.22/4.23

Instructions:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1812532.aspx