CA Service Management

View Only

Back to Library

CA SDM::. Everything you need to know about Notification variables

Recommend

Feb 14, 2017 03:06 PM

TMACUL

The format of the substitution variables for the different objects is as follows.

Object	Variable Format
	@{call_req_id.web_url}

Request / Incident / Problem	@{call_req_id.attr}
	@{call_req_id.ref_num}	Ticket ref_num
	@{call_req_id.type.sym}
	@{type.sym}
	@{call_req_id.assignee.combo_name}	Assignee
	@{call_req_id.customer.combo_name}	Customer
	@{call_req_id.description}	Description
	@{call_req_id.cr_att_name}
	@{call_req_id.impact.sym}
	@{call_req_id.affected_resource.name}
	@{call_req_id.soln_log_all.0.description}	Log Solution
	@{analyst.combo_name}
	@{analyst.phone_number}
	@{analyst.mobile_phone}
	@{call_req_id.tenant.z_from_addr}	Custom field

Change Order	@{change_id.attr}
	@{change_id.chg_ref_num}	Change Order
	@{change_id.priority.sym}
	@{change_id.requestor.combo_name}
	@{change_id.assignee.combo_name}
	@{change_id.affected_contact.combo_name}
	@{change_id.need_by}
	@{change_id.description}
	@{change_id.chgtype.sym}
	@{change_id.workflow.0.comments}
	@{change_id.workflow.0.description}

Issue	@{issue_id.attr}
	@{issue_id.ref_num}	Issue

Activity Log Object	@{att_name}

Formating

@{ESC_STYLE=HTML JUSTIFY=LINE KEEPLINKS=YES:call_req_id.description}

Was useful, please leave your feedback!

Statistics

0 Favorited

20 Views

0 Files

0 Shares

0 Downloads

TMACUL

May 08, 2017 05:30 PM