CA Service Management

To create a department code

1. Select Service Desk, Application Data, Codes, Departments on the Administration tab.
   The Department List page appears.
2. Click Create New.
   The Create New Department page appears.
3. Fill in the fields as appropriate.
   See Department Fields for field descriptions.
4. Click Save.
   The new code definition is saved.

https://wiki.ca.com/display/CASM1401/Departments

https://wiki.ca.com/display/CASM1401/Departments#Departments-DepartmentFields