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Top 10 Most Used Knowledge Documents May 2018 

Jun 26, 2018 11:43 AM

Knowledge Document Title

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SNMPCOLLECTOR - New Device Certification Request ProcessPlease see the attached file, called 'SNMPCOLLECTOR Device Cert.zip' Inside, you'll find a text file with instructions on how to collect all the information CA will need to create the certification request.https://comm.support.ca.com/kb/snmpcollector-new-device-certification-request-process/kb000009900
How to submit an Idea (Feature Request) to the CA UIM User CommunitiesTo raise an idea/enhancement request for Unified Infrastructure Management/Nimsoft product.https://comm.support.ca.com/kb/how-to-raise-an-enhancement-request-for-uim-product/kb000012135
data_engine best practicesTips and suggestions on settings and configurations for your data_engine probe.https://comm.support.ca.com/kb/dataengine-best-practices/kb000033592
How Do I Troubleshooting Missing DataWalks a user through the steps to find why data might not be showing up in USM.https://comm.support.ca.com/kb/how-do-i-troubleshooting-missing-data/kb000045476
Avoiding communication errors when configuring UIM components and improving tunnel stability for hub-to-hub tunnelsWhen configuring probes/robots across multiple layers of tunnels, instability occurs including frequent communication errors and failures.https://comm.support.ca.com/kb/avoiding-communication-errors-when-configuring-uim-components-and-improving-tunnel-stability-for-hubtohub-tunnels/kb000010838
UMP - No metrics available displayed for many nodesMany nodes do not display any metrics whatsoever. No metrics available.https://comm.support.ca.com/kb/ump-no-metrics-available-displayed-for-many-nodes/kb000034008
nas probe technical document indexThis document provides an index of technical articles written by technical support concerning the nas probe.https://comm.support.ca.com/kb/nas-probe-technical-document-index/kb000093031
How to use the secedit utility to recover a corrupted security.cfg file or add missing sections to the security.cfg fileUsing secedit to recover or edit hub security.cfg file or contents such as users, passwords, ACLs, GeoViews and other sectionshttps://comm.support.ca.com/kb/how-to-use-the-secedit-utility-to-recover-a-corrupted-securitycfg-file-or-add-missing-sections-to-the-securitycfg-file/kb000043713
CPU, Disk and Memory probe (cdm) Technical BriefInformation about CPU, Disk and Memory probe (cdm)https://comm.support.ca.com/kb/cpu-disk-and-memory-probe-cdm-technical-brief/kb000035051
HUB Performance Optimization & Troubleshooting GuideAttached is a detailed Technical Document on the UIM hub.https://comm.support.ca.com/kb/hub-performance-optimization-troubleshooting-guide/kb000009733

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Garin Walsh
Jun 26, 2018 03:24 PM

As a comment to engineering, this is an excellent list of the places in the product that need attention.

 

One doesn't go looking for a technical document on something that is working and easy to use. One goes looking when there's a problem, when support is unable to help, when functionality is missing, or when the directly available help is wrong/inadequate/missing.

 

And the "how to submit an idea" is entertaining because one really feels that the whole idea thing is a black hole that stuff goes into and gets lost. We're probably all reading the document to see what we're doing wrong. 

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