Hello! Welcome to August!
The following documents were published during the month of July, 2017 (15 most recent):
Tech Doc #
Doc Name
TEC1601802
After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails
TEC1564838
APM SAM Integration - NTLM
TEC1750929
APPLYPTF errors when applying asset viewer patch RO86179 onto our CA Asset Portfolio Management server
TEC1541343
Can we upgrade the version of Tomcat used by CABI 4.1 SP3?
TEC1411042
Cannot look-up legal document using a newly created legal document template
TEC1073307
Duplicate Contact-Role issue
TEC1156556
I set up IT Asset Manager 14.1 for Single Sign on but the login window still comes up. Why is this still appearing?
TEC1280578
In CA Asset Portfolio Management, the Change Asset Model functionality is not working properly.
TEC1944653
In CA Software Asset Manager, when I try to choose an application role, there are some that are not available. Why are they not available to choose?
TEC1755488
Only [Header] [Footer] are shwoing in the ITAMService.log and the ITAMClient.log
TEC1039686
Processor speed is different between SAM and APM
TEC1089616
SAM - Master Catalog Upload
TEC1743548
The audit trail for the lifecycle status field does not appear to show all the field changes
TEC1058142
The Software Asset Manager to Asset Portfolio Management integration is not working. Device updates or inserts are not syncronizing from SAM to APM.
TEC1582072
Upgrading CA SAM 4.2.x to PHP7
The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count):
Total
TEC482475
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
393
TEC597832
ITAM 12.7 - APM 12.6 Install Tips
136
TEC1272297
Zend Guard Run-time support missing!
112
TEC481156
'REGEDIT' is not recognized error when running a batch file
87
TEC1193892
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
67
TEC1173404
Validation of Anti-XSRF token failed.
55
TEC1339532
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
51
TEC1454583
In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.
46
TEC1538342
Patch applied but not showing within Control Panel / Programs / View installed updates.
44
TEC612321
'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.
40
TEC475720
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
37
TEC566166
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
36
TEC497507
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
32
TEC257378
"Unexpected Error -2147467259/Oracle error message"
29
TEC1002715
Unable to run BOXI report. Error : The Database SQL Generation parameter file could not be loaded (<Server Name>, OLEDB) . (Error:INF)
28
Tech Doc of The Month:
Tech Doc ID: TEC608488
Title: ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security
Scenario: When logging into CA Asset Portfolio Management (APM) 12.9 or 14.x, the ITAMClient.log displays the error: FATAL CA.Common.Web - Error initializing EEM (eiam.config) System.Security.SecurityException: The source was not found, but some or all event logs could not be searched. To create the source, you need permission to read all event logs to make sure that the new source name is unique. Inaccessible logs: Security