Hi guys,
Ran across this thread looking for KB references. Have any of you checked out the new Search or Support by Product pages? They both launched the same weekend as the new Communities and are intended to make it easier to find KBs about products. For example we have been working on surfacing the error messages as a searchable tag to find related KB articles easier.
Thanks,Sam
Agree
NJ
Navdeep - where this could come in as an Idea, is a means to provide the user with better information about the error and correcting it.
I believe this is a related idea. See: Allow for customizable Error Messages
Many of the error messages from Clarity aren't helpful - yes, the tell a user that something is wrong, but not enough information is transmitted to help the user solve their own problem. This is unfortunate, as many times, the information is available, somewhere. A pop-up with a 'show details' or have the error message be a hyperlink, that when clicked on gives more info. Anything! Please!
Dale
urmas wrote: How did you learn how to create that email to Clarity discussions?
urmas wrote:
How did you learn how to create that email to Clarity discussions?
Nothing clever - it is just the URL that is in my web-browser when I navigate to that page and filter the "contents" by "discussions".
Only a devil can read a devil's mind
No email of course, but the URL
I should expect that you get the points when you upload and then removing the content don't remove the points or status.
That was the case in the previous version of the community to my recollection.
Which email ?
That's tempting
Don't think you saw the conversation with Dave ;-)
Naah, it was just, I was unable to find an area where we used to have the discussions as in the previous (which Dave correctly pointed out) ...
The image is a tempting one, but no
Dunno if you've noticed, but I have removed most of the docs that I had uploaded ... :-), and am in the correct section of the community ;-)
Also, however hard you, me or anyone else tries by these means, at the end of the day, you would see Martti / Dave at the top , 'cause they are simply THE BEST
Don't think you saw the conversation with Dave
Dunno if you've noticed, but I have removed most of the docs that I had uploaded ... , and am in the correct section of the community
There could be other sides of the coin as well
See
Getting Started with CA Communities - First Steps
Aahh... that's what I should have looked for
Thanks Dave
If I recall correctly the community code of conduct talks not posting about copy righted material or material which you cannot access by just logging in to the communities and references to commercial third party materials.
A community's content covers a number of things (polls, discussions, ideas, documents, blogs...) but you can filter the content view within the community to just discussions and you will see something similar to the old discussion-boards - ( see Bookmarks/Discussions ). Go here for example; /community/ca-clarity/content?filterID=contentstatus[published]~objecttype~objecttype[thread]
I still don't understand what reposting KB content has to do with an ideation platform though ; what are you expecting to achieve by this (surely the content just belongs in the KB?).
If I look at the new communities forum, it feels more of an ideation platform than what we used to have earlier. So, am trying to share as many kbs as possible, so that the info is readily available. I might be wrong in this approach. Please do let me know if you feel that
It might also be that I am looking in the wrong area of the community, but a majority of what I see is ideas
Request ur guidance !
Regards
Sent from my iPhone
Hey navzjoshi00 - is there any specific reason that you are posting all these knowledge-base articles in the community?
Bit confused what you are trying to do?