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SOI Tech Tips: Unable to Launch Application

Service Operations insight 3.3   Symptom: When I try to open the Operations Console, the message "Unable to Launch Application" appears.   Solution: Verify that you are using a Java version of 1.6.0 24 or above; if not, upgrade to a supported version. If the automatic...


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ESCALATION ACTION DISABLED

When using the escalation action and policy to forward alerts you may notice that escalation actions are disabled automatically. Once you re-enable the actions; after a few minutes they become disabled again.   We found that if you disabled the policy action "retries" (Set to yes by...