Search

Library Entry

May 2016 Webcast Replay - Introducing CA Service Operations Insight 4.0 CU1

Webcast Replay from Community Webcast May 3, 2016   Topic: Introducing CA Service Operations Insight 4.0 CU1   Abstract: CA Service Operations Insight 4.0 CU1 is now available for new deployments and upgrades.  The new release has a variety of enhancements that some or...

369803.mp4

Library Entry

Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...

Library Entry

Tech Tip: ActiveMQ stopped working when encountering missing journal file

The ActiveMQ component in SOI will stop working if a journal file is missing. In the soimgr.log, you will see the following trype of error messages...   ERROR [ActiveMQ Transport: tcp:///*.*.*.*:53839] cursors.AbstractStoreCursor.fillBatch(264)  - Failed to fill batch java.io...