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When Is Technology Not the Solution?

I recently came across a project requirement calling for an encrypted version of a VOIP protocol; I couldn’t fulfill the request, because the software didn’t support encryption of the protocol. However, I was able to resolve the issue by asking a simple question: “Is encryption an actual...

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Meaningful Metrics Without the Mess: CA’s Latest APM Solution

I don’t miss the days when a zillion raw data points made up a transaction and application experience was displayed on something resembling a starship console. Application monitoring tools could, albeit with a great deal of elbow grease, identify performance issues, but they weren’t up to the...