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Blog Entry
Meet CA Support Engineer for Service Operations Insight: Brahma Addepalli

Meet Brahma Addepalli, Principal Support Engineer in Hyderabad India. Brahma joined CA in 2004 as a Support engineer, then promoted as a Senior Support Engineer, then promoted to his latest role as Principal Support Engineer in 2009. Today, he supports #serviceoperationsinsight(soi) and...

1 Comment - no search term matches found in comments.

Rachel_Macik

Added Jun 03, 2015

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infrastructure management knowledge documents self-service service operations ...

Discussion Thread 1
IDC interviewed five of our Infrastructure Monitoring customers - Read the report

See matching posts in thread - service operations insight

ca network flow analysis ca nimsoft ca nimsoft ca service ... ca spectrum DX Spectrum nfa service operations ... spectrum

Rachel_Macik

Added Jun 23, 2014

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ca network flow analysis ca nimsoft ca nimsoft ca service ... ca spectrum DX Spectrum nfa service operations ... spectrum

Discussion Thread 3
How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?

CA Business Service ... CA Service Desk ca service desk 17.0 ca service desk 17.0 casdm casdm 14 event rule macro atomic condition macros site-defined condition sla sla status

Legacy User

Added Jun 08, 2017

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CA Business Service ... CA Service Desk ca service desk 17.0 ca service desk 17.0 casdm casdm 14 event rule macro atomic condition macros site-defined condition sla sla status

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Blog Entry Meet CA Support Engineer for Service Operations Insight: Brahma Addepalli

Discussion Thread 1 IDC interviewed five of our Infrastructure Monitoring customers - Read the report

Discussion Thread 3 How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?

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Blog Entry
Meet CA Support Engineer for Service Operations Insight: Brahma Addepalli

Discussion Thread 1
IDC interviewed five of our Infrastructure Monitoring customers - Read the report

Discussion Thread 3
How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?