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Discussion Post
¿Como relacionar Service Desk - Service Catalog?

trabajar con la herramienta Service Desk...Service Desk con S A Service Catalog pero...conocimiento en Services Desk, pero que el usuario


Discussion Post
Service Management - Roadmap presentation events?

Service Management? Regards, J.W. #event


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RE: remove sla violation from incident

Hi Brian Actually this Organization's customer ticket which is violated and they are already aware of it and we need to do this anyhow. Honestly this is not good practice but we have to do it..-- Original Message: Sent: 01-29-2020 03:18 PM From: Brian Mathato Subject: remove sla violation from...


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RE: remove sla violation from incident

Hi Asim, Any reason you want to set this ticket to not violated when in fact it has violated SLA. Is this not cheating? -- Kind Regards, Brian --


Discussion Post
remove sla violation from incident

HI I need to remove violation from 1 incident. i updated sla violation to 0 which worked fine when i search for incident from list. update call req set sla violation='0' where ref num='78' but when i open it , it still shows in red. Also i have deleted related event record from att evt from...


Discussion Post
Category Property Hyper link

Hi Team We have property on one category with checkbox validation. I want to give url link over here so that user can click on it & the jpeg file will open to view the agreement. I have JPEG file in the defined path but its not coming up with the hyperlink. Can anyone guide. Many Thanks ...



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RE: .exe extension in attachment

/administering/configure-ca-service-desk-manager...://docops.ca.com/ca-service-management/17-1/en


Discussion Post
.exe extension in attachment

Hi We noticed that in attachment we can also upload exe files which breach our security policy. .exe extension file should not upload. in Administration tab --> Attachment Library there was supposed to see list of all the extension. i cant see this. We are running 17.1 version Pls advise how...


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RE: field mandatory based on status

Great Lindsay. its done. Many Thanks