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 Not able to delete anything from Clarity New UI.

Nipun Radhakrishnan's profile image
Nipun Radhakrishnan posted Nov 30, 2022 11:33 AM
Hi Team,

We are on Clarity 16.0.3 and it is SSO enabled. In the new UI, users are not able to perform any kind of delete operations. If they try to delete a task, the system automatically logs out the user and takes to the landing page set in NSA. It is not even allowing the configuration in Status reports. If we click on the close button on any of the fields, the user will be logged out.
This happens only in SSO enabled. If we turn off the SSO, we are not having this issue. We are using Azure SAML integration.

Regards
Nipun
Navdeep Joshi's profile image
Navdeep Joshi posted Dec 19, 2022 09:39 AM
What do you see in the app log?

Regards
NJ
Nipun Radhakrishnan's profile image
Nipun Radhakrishnan posted Jan 03, 2023 04:31 AM
HI NJ,

We have figured out the issue, it seems the "Delete" API method is blocked in the Load balancing URL. After enabling it, the delete action is working fine.

Thanks & Regards
Nipun