In the ticket record, there is only the currently assigned group. As there is no OOTB (out of the box) field that stores the previous group, you would need to add a custom field and develop custom code to populate the field whenever the group is changed.
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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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Original Message:
Sent: May 18, 2023 12:29 AM
From: Amina Ch
Subject: where clause
Thankyou!
can you please guide me how to see the incidents that are transferred from one specific group to all the other groups?
OR number of incidents that are transferred from one group to all the other?
Original Message:
Sent: May 17, 2023 08:42 AM
From: Felipe V
Subject: where clause
You can started look the documentation about Scoreboard.
Scoreboard Queries
There is many example
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Regards,
Felipe Vandrilho
Linkedin: https://www.linkedin.com/in/vandrilho/
Original Message:
Sent: May 15, 2023 04:38 AM
From: Amina Ch
Subject: where clause
can someone guide me how to write where clause query of customized score board? What attributes are used? And what's the syntax?