DX NetOps

 View Only
Expand all | Collapse all

To Keep ServiceNow Ticket in "Resolve State" for Critical Alarm Even after it is Cleared from console

  • 1.  To Keep ServiceNow Ticket in "Resolve State" for Critical Alarm Even after it is Cleared from console

    Posted May 31, 2023 10:46 AM

    Hi Community

    How to keep a ServiceNow ticket in the "Resolve State" for a Critical alarm , even after the alarm has been cleared From the Spectrum Console



    ------------------------------
    Thanks and Regards
    Venkat
    ------------------------------


  • 2.  RE: To Keep ServiceNow Ticket in "Resolve State" for Critical Alarm Even after it is Cleared from console

    Posted Jun 02, 2023 06:05 AM

    Explain the request one more time, please.



    ------------------------------
    Cătălin Fărcășanu
    Senior Consultant
    SolvIT Networks
    ------------------------------