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Ticket attachments in email notification
John Carmino
May 17, 2022 06:17 PM
Hey guys, I need help with attachments. I need to send the ticket attachments in email notification, ...
Wicner Chacon
May 18, 2022 12:42 AM
Hi John, Do you try with a manual notification? With this option an analyst can send an email with ...
John Carmino
May 19, 2022 01:17 PM
Hi @Wicner_Chacon , Wouldn't be with manual notification. Unfortunately I don't have ITPAM in my ...
1.
Ticket attachments in email notification
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John Carmino
Posted May 17, 2022 06:17 PM
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Hey guys,
I need help with attachments. I need to send the ticket attachments in email notification, as email attachment.
How do I do it.
2.
RE: Ticket attachments in email notification
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Wicner Chacon
Posted May 18, 2022 12:42 AM
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Hi John,
Do you try with a manual notification? With this option an analyst can send an email with attachments. Another option is create a workflow on ITPAM and associate to activity attach doc through a Macro of IT PAM, this workflow of IT PAM you can download the attachment and send it via email.
On the next link, you can see how to dowload an attachment with IT PAM, PowerShell and rest service
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=6b4dc532-6823-47bf-8c23-28372b1c4d92&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66#bm6b4dc532-6823-47bf-8c23-28372b1c4d92
Regards, Wicner Chacón.
Original Message
Original Message:
Sent: May 17, 2022 06:16 PM
From: John Carmino
Subject: Ticket attachments in email notification
Hey guys,
I need help with attachments. I need to send the ticket attachments in email notification, as email attachment.
How do I do it.
3.
RE: Ticket attachments in email notification
0
Recommend
John Carmino
Posted May 19, 2022 01:17 PM
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Hi
@Wicner_Chacon
,
Wouldn't be with manual notification. Unfortunately I don't have ITPAM in my environment to do this. I would need to send an attachment on auto-notification.
Thanks for your help!
Original Message
Original Message:
Sent: May 18, 2022 12:41 AM
From: Wicner Chacon
Subject: Ticket attachments in email notification
Hi John,
Do you try with a manual notification? With this option an analyst can send an email with attachments. Another option is create a workflow on ITPAM and associate to activity attach doc through a Macro of IT PAM, this workflow of IT PAM you can download the attachment and send it via email.
On the next link, you can see how to dowload an attachment with IT PAM, PowerShell and rest service
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=6b4dc532-6823-47bf-8c23-28372b1c4d92&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66#bm6b4dc532-6823-47bf-8c23-28372b1c4d92
Regards, Wicner Chacón.
Original Message:
Sent: May 17, 2022 06:16 PM
From: John Carmino
Subject: Ticket attachments in email notification
Hey guys,
I need help with attachments. I need to send the ticket attachments in email notification, as email attachment.
How do I do it.
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