I would need to setup an additional notification which will "remind" analyst day before the selected value in the callback date field, I suppose that I need to create an condition to trigger the notification something like:If Callback Date <= @date.sub(@date.now, 1, 'days')
If Callback Date <= @date.sub(@date.now, 1, 'days')
Any other idea or would this do the work?
Just creating a condition will not trigger a notification. You would need to define an event that repeat fires once a day and attach that event to every ticket.
If I wanted to do something like this I would create a PAM process that scans the open tickets with a callback date/time that falls within today. Then I would schedule that process to run every morning.