Restriction on field updation on a Request form based on requestor group membership during initial/opening a new request ticket

[Sushovan Sinha]

Scenario: Requestor from GroupA, while raising a Request ticket, a dropdown field should be mandatory to be filled when he is raising a new Request ticket whereas this field will not be mandatory or will appear as readonly for requestors not part of GroupA. 

I am not able to fetch the group membership or create a PDM_IF condition based on the group membership. I tried below conditions:

<PDM_IF "$args.group" == "0xB76160306F08CD4DB707CD457A70FC77"> ---this is not working

------------

<PDM_IF "$cst.group.id" == "0xB76160306F08CD4DB707CD457A70FC77"> ---this is showing as incorrect condition

Please help on the same.

------------------------------
Sushovan Sinha
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[Cristi Mitrana]

You're test checks the Group on the ticket ($args.group), not if the Requestor (the logged on user) Groups.

You need to use the $cst object and enumerate the groups it belongs (a Contact can be in more than one Group, I think you can use a PDM_LIST to enumerate them), then do the test against the Group UUID.

[thiagooliveira]

Hello,

You can do something like this:

On your form add these code:

var userBelongsToGroup='false';

if (false 

      <PDM_LIST PREFIX="list" FACTORY="grpmem" WHERE="member = U'$cst.id'">

            || '$list.group' == "$args.group"

      </PDM_LIST>

){

     userBelongsToGroup='true';

}

if ( "$args.id" == 0 && userBelongsToGroup == 'true'){

     <Add your field that should be mandatory (Make required = yes)>

} else {

     <Add your field as not mandatory (Make required = no)>

}