DX Unified Infrastructure Management

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  • 1.  Integration DX UIM with Service Now

    Posted May 02, 2023 04:55 PM

    Hi Everyone, I need to integrate UIM with Service Now, i have some questions:

    1) The integration need a user from ServiceNow, wich permission? the documentation indicate rol administrator for user, that is true or is possible chenge the permission to more specific ?


    2) In a post, i see that exist a limitation, but i don't know if this limitation still persist.

    https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=781185





  • 2.  RE: Integration DX UIM with Service Now

    Broadcom Employee
    Posted May 03, 2023 12:59 AM

    Please use sdgtw probe for ServiceNow integration. sngtw is outdated and is being sustained.

    https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/extensibility-and-integrations/sdgtw-service-desk-gateway.html



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  • 3.  RE: Integration DX UIM with Service Now

    Posted May 09, 2023 10:16 AM
    Edited by Miller Echagarreta May 09, 2023 10:35 AM

    Thanks @Ashish Aggarwal  for the sugerence. I have another question...

    Can I to use the probe in a secondary hub ? this server hub will be placed through ssl tunnel



    Additional question, in DX UIM can i see information of ServiceNow? like ticket number ?