The action macros are usually executed on behalf of the privileged user (NX_PARADIGMUSER in NX.env).
Thus, you can count the activity logs of type 'CL' (Close), grouping by analyst
Hope tha helps
Original Message:
Sent: Jan 05, 2023 06:39 AM
From: EMS CBI
Subject: CA SDM Auto Close ticket seggrigation
Hello,
We are using the ca sdm 17.3. We have implemented the auto close of ticket from resolved state through event & macro.
Now we want that how many tickets are auto closed and how many tickets are manually closed by users.
Kindly suggest.