Agent Version mismatch

[Patrick Wergen]

When upgrading all clients to latest Agent-Version 14.5CU4, some Agents do not update correct.

e.g. I have one client that shows:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures]
"Agent"="14.5.0.153"
"Agent - Software Delivery"="14.5.0.153"
"Agent - Software Delivery Catalog"="14.5.0.153"
"Agent - Remote Control"="14.5.0.153"
"Agent - Remote Control Replayer"="14.5.0.153"
"Agent - Remote Control Viewer"="14.5.0.153"
"Agent - Asset Management"="14.5.0.153"
"Explorer - Asset Management"="14.5.0.153"
"Explorer - Remote Control"="14.5.0.153"
"Explorer - Software Delivery - Boot Management"="14.5.0.153"
"Explorer - Software Delivery - OSIPS"="14.0.2000.255"
"Explorer - Software Delivery"="14.0.2000.255"
"Explorer"="14.5.0.153"
"Cumulative Version - CU4"="14.5.0.430"

In DSM EXPLORER this client shows in Agent Version column only " * "
What is easiest way to correct this?
Is there a script to uninstall all CA-components automatically and afterwards do a fresh install of Agents?

[Steve Parker]

Hi Patrick,



From the DSM Explorer right click on the computer with “*” as the version
and check the “Agent” tab to see which component is at the wrong version.
E.G:





The CU4 upgrade script sets the version using these commands:



echo "Updating agent version information ... "

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/urc -pn version -v
14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_proxy -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam -pn version -v
14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_proxy_agent
-pn version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_agent -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/proxy_agent -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
cafXmlVersion -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_remote_agent
-pn version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/dts -pn version -v
14.5.0.430

reg add "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter
ITRM\InstalledFeatures" /v "Cumulative Version - CU4" /t REG_SZ /d
"14.5.0.430" /f

echo "Post installation steps completed."

Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail] <[e-mail]>

This transactional email is solely for the purpose of conducting Broadcom's
business relations with the recipient's organization. Any personal data
processed to manage this communication and to confirm its delivery to the
intended recipient is covered by the Broadcom Privacy Policy
<https: www.broadcom.com/company/legal/privacy/policy="">. Recipients may
exercise their privacy rights by using this tool
<https: privacyportal.onetrust.com/webform/8153b982-ae11-46a0-b7c2-6e4e3b591d72/73e008aa-42d7-4712-a51d-f809b7e2e3c9="">
.

--
This electronic communication and the information and any files transmitted
with it, or attached to it, are confidential and are intended solely for
the use of the individual or entity to whom it is addressed and may contain
information that is confidential, legally privileged, protected by privacy
laws, or otherwise restricted from disclosure to anyone else. If you are
not the intended recipient or the person responsible for delivering the
e-mail to the intended recipient, you are hereby notified that any use,
copying, distributing, dissemination, forwarding, printing, or copying of
this e-mail is strictly prohibited. If you received this e-mail in error,
please return the e-mail to the sender, delete it from your computer, and
destroy any printed copy of it.

[Patrick Wergen]

thanks for your reply Steve!
Client Agent Properties show "DSM Common Agent (CAF)" still as version 14.5.0.153 and all other components as CU4.

So should I manually run one of the ccnfcmda commands?

[Steve Parker]

First check that the value is wrong by running “ccnfcmda -cmd
Getparametervalue -ps itrm/agent/solutions/generic -pn version”



Then to set the correct value run “ccnfcmda -cmd setparametervalue -ps
itrm/agent/solutions/generic -pn version -v 14.5.0.430”



Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail] <[e-mail]>

This transactional email is solely for the purpose of conducting Broadcom's
business relations with the recipient's organization. Any personal data
processed to manage this communication and to confirm its delivery to the
intended recipient is covered by the Broadcom Privacy Policy
<https: www.broadcom.com/company/legal/privacy/policy="">. Recipients may
exercise their privacy rights by using this tool
<https: privacyportal.onetrust.com/webform/8153b982-ae11-46a0-b7c2-6e4e3b591d72/73e008aa-42d7-4712-a51d-f809b7e2e3c9="">
.

--
This electronic communication and the information and any files transmitted
with it, or attached to it, are confidential and are intended solely for
the use of the individual or entity to whom it is addressed and may contain
information that is confidential, legally privileged, protected by privacy
laws, or otherwise restricted from disclosure to anyone else. If you are
not the intended recipient or the person responsible for delivering the
e-mail to the intended recipient, you are hereby notified that any use,
copying, distributing, dissemination, forwarding, printing, or copying of
this e-mail is strictly prohibited. If you received this e-mail in error,
please return the e-mail to the sender, delete it from your computer, and
destroy any printed copy of it.

[Patrick Wergen]

thank you Steve.
DSM Explorer now shows correct version.

Any more tipps what to do about "dsmver" showing ?
"Explorer - Software Delivery - OSIPS"="14.0.2000.255"
"Explorer - Software Delivery"="14.0.2000.255"

[Steve Parker]

Those are held in the registry, but I would be concerned that the upgrade
to 14.5 did not set then correctly.





Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail] <[e-mail]>

This transactional email is solely for the purpose of conducting Broadcom's
business relations with the recipient's organization. Any personal data
processed to manage this communication and to confirm its delivery to the
intended recipient is covered by the Broadcom Privacy Policy
<https: www.broadcom.com/company/legal/privacy/policy="">. Recipients may
exercise their privacy rights by using this tool
<https: privacyportal.onetrust.com/webform/8153b982-ae11-46a0-b7c2-6e4e3b591d72/73e008aa-42d7-4712-a51d-f809b7e2e3c9="">
.

--
This electronic communication and the information and any files transmitted
with it, or attached to it, are confidential and are intended solely for
the use of the individual or entity to whom it is addressed and may contain
information that is confidential, legally privileged, protected by privacy
laws, or otherwise restricted from disclosure to anyone else. If you are
not the intended recipient or the person responsible for delivering the
e-mail to the intended recipient, you are hereby notified that any use,
copying, distributing, dissemination, forwarding, printing, or copying of
this e-mail is strictly prohibited. If you received this e-mail in error,
please return the e-mail to the sender, delete it from your computer, and
destroy any printed copy of it.