Agent Version mismatch

[Patrick Wergen]

When upgrading all clients to latest Agent-Version 14.5CU4, some Agents do not update correct.

e.g. I have one client that shows:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures]
"Agent"="14.5.0.153"
"Agent - Software Delivery"="14.5.0.153"
"Agent - Software Delivery Catalog"="14.5.0.153"
"Agent - Remote Control"="14.5.0.153"
"Agent - Remote Control Replayer"="14.5.0.153"
"Agent - Remote Control Viewer"="14.5.0.153"
"Agent - Asset Management"="14.5.0.153"
"Explorer - Asset Management"="14.5.0.153"
"Explorer - Remote Control"="14.5.0.153"
"Explorer - Software Delivery - Boot Management"="14.5.0.153"
"Explorer - Software Delivery - OSIPS"="14.0.2000.255"
"Explorer - Software Delivery"="14.0.2000.255"
"Explorer"="14.5.0.153"
"Cumulative Version - CU4"="14.5.0.430"

In DSM EXPLORER this client shows in Agent Version column only " * "
What is easiest way to correct this?
Is there a script to uninstall all CA-components automatically and afterwards do a fresh install of Agents?

[Steve Parker]

Hi Patrick,



From the DSM Explorer right click on the computer with “*” as the version
and check the “Agent” tab to see which component is at the wrong version.
E.G:





The CU4 upgrade script sets the version using these commands:



echo "Updating agent version information ... "

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/urc -pn version -v
14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_proxy -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam -pn version -v
14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_proxy_agent
-pn version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_agent -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/proxy_agent -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
cafXmlVersion -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_remote_agent
-pn version -v 14.5.0.430

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/dts -pn version -v
14.5.0.430

reg add "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter
ITRM\InstalledFeatures" /v "Cumulative Version - CU4" /t REG_SZ /d
"14.5.0.430" /f

echo "Post installation steps completed."

Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail]

[Patrick Wergen]

thanks for your reply Steve!
Client Agent Properties show "DSM Common Agent (CAF)" still as version 14.5.0.153 and all other components as CU4.

So should I manually run one of the ccnfcmda commands?

[Steve Parker]

First check that the value is wrong by running “ccnfcmda -cmd
Getparametervalue -ps itrm/agent/solutions/generic -pn version”



Then to set the correct value run “ccnfcmda -cmd setparametervalue -ps
itrm/agent/solutions/generic -pn version -v 14.5.0.430”



Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail]

[Patrick Wergen]

thank you Steve.
DSM Explorer now shows correct version.

Any more tipps what to do about "dsmver" showing ?
"Explorer - Software Delivery - OSIPS"="14.0.2000.255"
"Explorer - Software Delivery"="14.0.2000.255"

[Steve Parker]

Those are held in the registry, but I would be concerned that the upgrade
to 14.5 did not set then correctly.





Rgds,

Steve.

*Steven Parker*
Senior Principal Engineering Solutions Architect

Broadcom Software


Tel: [phone]
Mobile: [phone]
[e-mail]