CA Client Automation

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  • 1.  Agent Version mismatch

    Posted Dec 06, 2022 02:13 AM
    When upgrading all clients to latest Agent-Version 14.5CU4, some Agents do not update correct.

    e.g. I have one client that shows:

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures]
    "Agent"="14.5.0.153"
    "Agent - Software Delivery"="14.5.0.153"
    "Agent - Software Delivery Catalog"="14.5.0.153"
    "Agent - Remote Control"="14.5.0.153"
    "Agent - Remote Control Replayer"="14.5.0.153"
    "Agent - Remote Control Viewer"="14.5.0.153"
    "Agent - Asset Management"="14.5.0.153"
    "Explorer - Asset Management"="14.5.0.153"
    "Explorer - Remote Control"="14.5.0.153"
    "Explorer - Software Delivery - Boot Management"="14.5.0.153"
    "Explorer - Software Delivery - OSIPS"="14.0.2000.255"
    "Explorer - Software Delivery"="14.0.2000.255"
    "Explorer"="14.5.0.153"
    "Cumulative Version - CU4"="14.5.0.430"

    In DSM EXPLORER this client shows in Agent Version column only " * "
    What is easiest way to correct this?
    Is there a script to uninstall all CA-components automatically and afterwards do a fresh install of Agents?


  • 2.  RE: Agent Version mismatch

    Broadcom Employee
    Posted Dec 06, 2022 05:22 AM
    Hi Patrick,



    From the DSM Explorer right click on the computer with “*” as the version
    and check the “Agent” tab to see which component is at the wrong version.
    E.G:





    The CU4 upgrade script sets the version using these commands:



    echo "Updating agent version information ... "

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/urc -pn version -v
    14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_proxy -pn
    version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam -pn version -v
    14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_proxy_agent
    -pn version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/usd_agent -pn
    version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/proxy_agent -pn
    version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
    cafXmlVersion -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn
    version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/uam_remote_agent
    -pn version -v 14.5.0.430

    ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/dts -pn version -v
    14.5.0.430

    reg add "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter
    ITRM\InstalledFeatures" /v "Cumulative Version - CU4" /t REG_SZ /d
    "14.5.0.430" /f

    echo "Post installation steps completed."

    Rgds,

    Steve.

    *Steven Parker*
    Senior Principal Engineering Solutions Architect

    Broadcom Software


    Tel: +44 1344 323753
    Mobile: +44 7710 040564
    Steven.Parker@broadcom.com


  • 3.  RE: Agent Version mismatch

    Posted Dec 06, 2022 06:48 AM
    thanks for your reply Steve!
    Client Agent Properties show "DSM Common Agent (CAF)" still as version 14.5.0.153 and all other components as CU4.

    So should I manually run one of the ccnfcmda commands?


  • 4.  RE: Agent Version mismatch

    Broadcom Employee
    Posted Dec 06, 2022 07:00 AM
    First check that the value is wrong by running “ccnfcmda -cmd
    Getparametervalue -ps itrm/agent/solutions/generic -pn version”



    Then to set the correct value run “ccnfcmda -cmd setparametervalue -ps
    itrm/agent/solutions/generic -pn version -v 14.5.0.430”



    Rgds,

    Steve.

    *Steven Parker*
    Senior Principal Engineering Solutions Architect

    Broadcom Software


    Tel: +44 1344 323753
    Mobile: +44 7710 040564
    Steven.Parker@broadcom.com


  • 5.  RE: Agent Version mismatch

    Posted Dec 06, 2022 07:28 AM
    thank you Steve.
    DSM Explorer now shows correct version.

    Any more tipps what to do about "dsmver" showing ?
    "Explorer - Software Delivery - OSIPS"="14.0.2000.255"
    "Explorer - Software Delivery"="14.0.2000.255"


  • 6.  RE: Agent Version mismatch

    Broadcom Employee
    Posted Dec 06, 2022 07:41 AM
    Those are held in the registry, but I would be concerned that the upgrade
    to 14.5 did not set then correctly.





    Rgds,

    Steve.

    *Steven Parker*
    Senior Principal Engineering Solutions Architect

    Broadcom Software


    Tel: +44 1344 323753
    Mobile: +44 7710 040564
    Steven.Parker@broadcom.com