CA Service Management

 View Only
  • 1.  17.3.0.18 error catalog

    Posted 9 days ago
      |   view attached
    Dear community, I have the following problem, the sdm and service catalog upgrade has been made, but after applying the patch it has stopped being able to log in to the service catalog



  • 2.  RE: 17.3.0.18 error catalog

    Posted 9 days ago
      |   view attached
    error :


    Initializing EEM
    2022/11/23 11.06.46.970 ERROR [WrapperSimpleAppMain] [ContextListener] Exception getting default safe context or initializing ESAPI[Authenticate Error: Authentication Failed]
    com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error
    2022/11/23 11.06.47.076 INFO [Thread-DB-Source-Pool-Thread] [SetupConfiguration] Loading the default DBSource D:/CA/CASC/ServiceCatalog/view/conf/config.properties
    2022/11/23 11.06.47.076 INFO [Thread-DB-Source-Pool-Thread] [DBSource] MDB is configured with the system. No harm to proceed.
    2022/11/23 11.06.47.078 INFO [Thread-DB-Source-Pool-Thread] [SetupConfiguration] Loading the default DBSource D:/CA/CASC/ServiceCatalog/view/conf/config.properties
    2022/11/23 11.06.47.079 INFO [Thread-DB-Source-Pool-Thread] [CaDBCPDataSource] MDB is configured with the system. No harm to proceed.
    2022/11/23 11.06.47.079 INFO [WrapperSimpleAppMain] [InitContextListener] InitContextListener initialized sucessfully
    2022/11/23 11.06.47.435 INFO [Thread-DB-Source-Pool-Thread] [SetupConfiguration] Loading the default DBSource D:/CA/CASC/ServiceCatalog/view/conf/config.properties
    2022/11/23 11.06.47.590 ERROR [Thread-2] [GuiNodeCacheLoader] [Authenticate Error: Authentication Failed]
    com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error
    2022/11/23 11.06.47.590 INFO [Thread-2] [GuiNodeCacheLoader] Finished loading Guinode/Lauchpad Cache


  • 3.  RE: 17.3.0.18 error catalog

    Posted 9 days ago
    Good morning Jose,
    I've not updated to RU18, but in the past I had to save and compare configurationfiles.
    If you have the chance to compare  D:/CA/CASC/ServiceCatalog/view/conf/config.properties with the pre RU18-Version you should do.

    To restart EEM-services sometimes help.

    If you get no more elp I think you should create a CASE for it.

    Regards,
    Peter


  • 4.  RE: 17.3.0.18 error catalog

    Broadcom Employee
    Posted 8 days ago
    Hi Jose,

    Try to login into EEM with "spadmin" user (or any other Catalog user)  by selecting "Service Catalog" application name. If you are not able to login, recycle EEM services and retry.

    Also please check if you are using the same version of TLS in both Catalog and EEM.

    1. Go to  the file C:\Program Files\CA\SC\iTechnology\igateway.conf (Path might vary based on EEM installation directory)
    2. In the <secureProtocol> section of the connector, add the following tag:

               <secureProtocol>TLSV1_2</secureProtocol>

          3. Restart CA EEM services. 



    If the problem persists, please raise a support case for further assistance.

    Thanks,
    Srinath


  • 5.  RE: 17.3.0.18 error catalog

    Posted 8 days ago
    Edited by Jose Romero 8 days ago

    Hi Srinath

    Thank you very much, I'm working this issue with Jose Romero. Your recommendations help us a lot and I can now register on the Catalog website but I am unable to deploy the Service Catalog application in CA EEM.

    These are the errors in the view.log:

    2022/11/24 10.27.25.462 WARN [http-nio-8080-exec-16] [WPFServlet] Catalog is in setup mode. Request for Node - icguinode.error cannot be processed
    2022/11/24 10.27.39.678 INFO [http-nio-8080-exec-3] [WebDeploymentManager] Deploy the module: eem
    2022/11/24 10.27.39.758 INFO [http-nio-8080-exec-3] [SecurityDeployer] Host: SRVCASCQA
    2022/11/24 10.27.39.760 INFO [http-nio-8080-exec-3] [CmdLineUtility] Command process started: D:/CA/CASC/ServiceCatalog/bin/safex\safex.exe in directory D:\CA\CASC\ServiceCatalog\bin\safex
    2022/11/24 10.27.40.955 WARN [http-nio-8080-exec-3] [CmdLineUtility] Command terminated with exit code: 3
    2022/11/24 10.27.40.955 WARN [http-nio-8080-exec-3] [SecurityDeployer] The application name Service Catalog doesn't exist or might have unconfigured. Hence, no need to upgrade any data.
    2022/11/24 10.27.40.955 INFO [http-nio-8080-exec-3] [SecurityDeployer] Creating the application...
    2022/11/24 10.27.40.956 INFO [http-nio-8080-exec-3] [CmdLineUtility] Command process started: D:/CA/CASC/ServiceCatalog/bin/safex\safex.exe in directory D:\CA\CASC\ServiceCatalog\bin\safex
    2022/11/24 10.27.42.041 WARN [http-nio-8080-exec-3] [CmdLineUtility] Command terminated with exit code: 3
    2022/11/24 10.27.42.042 ERROR [http-nio-8080-exec-3] [WebDeploymentManager] Deploying the module 'eem' failed
    com.ca.catalog.deploy.exceptions.OperationFailedException: HTTP 400 Bad Request



    Note: A case 33288238 was opened earlier and we were asked to run this procedure to unregister the CA SC application in CA EEM. But now I cant register again the application



    https://knowledge.broadcom.com/external/article?articleId=10167


    Could you help us?