It’s 2017 and the Fyre Music Festival, promising a perfectly managed user experience, actually delivers an out-of-control consumer disaster. It might seem odd to compare a flawed festival to workload automation, but consider … when automation breaks down, it creates the same sort of issues: decreased customer satisfaction, loss of revenue, compliance violations and contract penalties.
Broadcom VP and GM of Agile Operations Division, Serge Lucio shares the critical steps to avoid automation complications as well as surprising results from recent industry surveys. Explore this exclusive Forbes Technology Council article.