A customer opened a ticket because they were seeing a blank list where the certificates on the Smart Card should have been seen. I reproduced the problem in house. At Engineering's recommendation, I upgraded ActivClient, from 18.104.22.168 to 22.214.171.124. After doing this I still saw a blank list when I connected to the Windows server, and clicked the Smart Card button. I clicked the Login Form button. After the login page appeared, I clicked the Switch User button. The next screen that appeared showed me 2 buttons, one to select Other User and the second to select the certificate to be used for the Smart Card login. I clicked the certificate button and was prompted for the Smart Card's pin. I entered the pin and was logged into the server. You can see the sequence below. I will open a defect with Engineering to ask about the blank list, but at least logging in with the Smart Card was possible.
Thanks for sharing this tip Ed!
Tech Tip: Blank Certificate List When Trying to Login to a Windows Server With a Smart Card