Sometimes we have available on CA SDM (standard), options for Close Ticket or left open
or we can reopen a closed ticket
BUT how can we update to WIP and keep running SLA?
follow - Steps how to do:
04. It´s image show us "Em Atendimento" button an possibility where end user can update status.
10. Incident Transition - Select Status Transition for Incidents
12. Edit Status Transition
13. Transition Type
15. Type your needs
CA SDM: Habilitar transição de status para o usuário final
Hi Gutis, Updated. Thank You
TMACUL why do you need to do those customizations, why not to use standard status transitions and transition types that are available for requests