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CA Service Desk - Create a new table - out-of-box

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Jul 10, 2015 04:01 PM

TMACUL

Publish Schema Modifications

What you need know? (Web Screen Painter Help Release 12.9.00)

Images	Description
	Open a WSP - Web Screen Painter

OR	Open Schema Designer, you have two options to open, you can do a click on icon or you can do it on menu, Tools... Schema Designer
	Click on Add Table button
	Click on Add Table button
	type a New table name
	type Table info Add the new reference table to the appropriate Function Group (e.g. 'Change Order Reference')
	Click on Add New Column icon
	type a new column name
	flag Required flag as unique;
	Add how many fields you'll need. sym and delete_flag is a common fields to identify our tables
	check 'Required' set a default value of '0'
	Click on Save button
	set 'sym' as the Default Display Field;
	Click on Save and Publish menu
	Click Yes
	Click ok
	Open a Command Prompt Run pdm_halt command, it´ll stopped CA Service Desk Services
	run pdm_status for a check, CA Service Desk services need be stopped to publish
	Run pdm_publish command
	Start CA Service Desk services - net start pdm_daemon_manager Check SDM Log files and looking for errors $NX_ROOT\log normally: C:\Program Files (x86)\CA\Service Desk Manager\log By: Kyle_R
	Check your new table on Schema Designer

Do you need more information about custom tables/columns cdtj wrote more improving this doc How to create custom BREL/QREL/LREL attribute

References:

CA CMDB Technical Reference Guide 12.5

Web Screen Painter Help Release 12.9.00

To add new tables to the database

To add new columns

Test new Schema

Publish Schema Modifications

CA Service Desk Manager | CA Service Management Cookbook@

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TMACUL

Sep 17, 2015 10:27 AM

Hi Raghu,

Thank You, sharing knowledge, we can make the difference.

Regards

Raghu Rudraraju

Sep 16, 2015 10:51 PM

Great document Tiago, appreciate you sharing this with the community !

TMACUL

Sep 10, 2015 03:15 PM

HI Kyle_R,

Really, it's a very important step: looking for errors

Thank You

Kyle_R

Aug 07, 2015 12:34 AM

Thanks Tiago, another great article.

You don't include a reference to (a) restarting the Service Desk Manager service after this and (b) checking the logs at startup the first time for customisation errors.

Kind of obvious, but you've spelled everything else out, so I thought I'd throw that in.

Thanks, Kyle_R.

TMACUL

Jul 22, 2015 05:27 PM

Hi, diogo.nobrega,

Thank You, one hand washes the other..

Legacy User

Jul 22, 2015 05:10 PM

Nice article! I think this quick guide will help a lot for who is looking for creating new tables.

TMACUL

Jul 22, 2015 09:56 AM

Hi Gutis,

You spoke about this procedure? CA Service Desk - Create a new Menu Tree - New node - out-of-box, i wrote following your last comment, please look it.

Thank You

wteixeira

Jul 14, 2015 10:38 AM

Great article. Thanks for share this.

TMACUL

Jul 14, 2015 10:00 AM

Hi James,camja06

Thank You for your comments, this document was changed.

Good Work.

Giedrius Bekintis

Jul 13, 2015 09:16 AM

It will not insert any z to attribute for custom table, only the table name will mandatory contain z at the begining. As mentioned before this allows you to add common antrybutes like sym and delete_flag and have standart functionality for them.

TMACUL

Jul 13, 2015 08:45 AM

AHD04662

Hy cdtj,

Thank you, i know, i´ll change this article.

Now, we dont need type "z" because CA SDM will insert on the begins for us but if we type "z" CA SDM won't change our field.

Thank You

Legacy User

Jul 12, 2015 10:17 PM

I would recommend using labels 'sym' and 'delete_flag' rather than 'zsym' and 'zdelete_flag', for consistency with the other reference tables. The following are also good practice:

set a default value of '0' for 'delete_flag';
check 'Required' for both 'sym' and 'delete_flag';
flag 'sym' as indexed and unique;
set 'sym' as the Default Display Field;
add the new reference table to the appropriate Function Group (e.g. 'Change Order Reference')

After these little adjustments, when you come to create the detail and list forms for your new reference table (using the templates that WSP provides) they will inherit the behaviour that you would expect from the out-of-box forms, including access controls.

Legacy User

Jul 11, 2015 04:17 AM

Hi,

seems like you have started to create one more great article!

I also want to notice that you can publish attributes without "z" prefix in your own tables.

Regards,

cdtj

TMACUL

Jul 10, 2015 05:00 PM

Hi Gutis,

Thank you for your comment, I´ll use it.

Regards

Giedrius Bekintis

Jul 10, 2015 04:51 PM

It would be nice to add instructions how to expose this table to SDM interface in order to add some information to it. From may experience additional tables are mostly created to have some additional classificators for incidents, CI and etc. So almost each time we create new table we have to expose it under administration tab somewhere under servicedesk node to allow add some values to this table.

CA Service Management

CA Service Desk - Create a new table - out-of-box

Publish Schema Modifications

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