An AI-based Virtual Agent for CA Service Management
Things are moving fast in the Artificial Intelligence world. Advances in Natural Language Processing and Machine Learning have opened new channels of interaction between ourselves, each other and the technical world we live in. In the ITSM realm, these advances create an opportunity to reconsider how to most effectively deliver a superior support experience in a manner that fits our constituents’ individual communication styles, channels and preferences. In this session, Dale Clark, formerly of CA Service Management Product Management, will present a Virtual Agent platform called Luma, developed by CA partner Serviceaide, that is targeted to the specific needs of today’s Service Management organizations. The first stage of this new capability includes an AI-based Virtual Agent technology that ties into CA Service Management and CA Service Desk Manager implementations. Attend this Community webcast to learn about the challenges with current support and self-service approaches and to see how a Virtual Agent platform can change the way you can deliver a great support experience.