I have create Alert Queue named 'XYZ' with some criteria and has some escalation policies attached to it. Now for some reason I want to change queue name to 'ABC' but it is not possible from UI.
You can not change queue name from console directly. But as a workaround you can do this.
- All Alert Queue information is stored in SAMStore in AlertQueues table. So run following query to see queue information
select * from AlertQueues where QueueName like '%XYZ%'
- Now note down QueueID for it.
- Now run following query to update queue name update
AlertQueues set QueueName= 'ABC' where QueueID=(QueueID_noted_in_above_query)
- Recycle SOI manager and UI server.