NOTE: Due to some technical issues, the presentation starts at the 2 minute mark.
CA Service Management at Discovery Health: Stretching the Boundaries of ITSM
There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are getting huge added value by leveraging their ITSM solution beyond the IT service desk. It is being used to support business areas like Finance, Facilities, Audio Visual and others, integrate with business partners and other business entities, and even as a customer-facing mission-critical application. This webcast presents Discovery Health's success into many of these areas using CA Service Management. Hear about what it takes to do this, how they handle the diverse business requirements and the benefits accrued. Come away with ideas on how you too can get incremental ROI from your existing investment in CA Service Management.
Speakers: Zel-Louise Van Den Heever - Discovery Health, Head of Business Systems Mynhardt Strydom - Discovery Health, Delivery Manager Allen Houpt - Broadcom, ITSM Product Marketing