Service Virtualization

Tech Tips: DevTest License with MAC Address has Error Starting Enterprise Dashboard 

05-03-2019 01:58 PM

License Requirements

Upgrading to DevTest 10.x

  • To upgrade to DevTest 10.3 or 10.4, you must request a new license file.
  • A new license file does not change your existing licensing model.

Renew a Current License

When you renew your current license, the new licensing model is applied.  You will need to provide the MAC Address of the machine where the Enterprise Dashboard is running.

New Customers

The new licensing model is applied that tracks transaction consumption for new customers. You will need to provide the MAC Address of the machine where the Enterprise Dashboard is running.

 

If you are not renewing a current license or not a new customer, there is no need to provide a MAC Address because you would be running under the old License Model (non).

 

If you get a license and it has a MAC Address indicated and a License model of non, you will get an error when starting the Enterprise Dashboard that the MAC address does not match the machine, even if that MAC address is valid.  Notify support to get an updated license without the MAC address and a license model of non, or if renewing or a new customer, get an updated license of with the MAC address and a license model of txn consumption.

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