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Upgrade from 9.20 to 20.3.1

  • 1.  Upgrade from 9.20 to 20.3.1

    Posted 11-30-2020 12:14 PM

    Anyone tried to update or install their environment with a path other then C:\program files\nimsoft ?

    I've got an issue with the wasp probe (20.3.0 and 20.3.1) when the install path is different from the default path


  • 2.  RE: Upgrade from 9.20 to 20.3.1

    Posted 12-01-2020 03:32 AM


    YES , I had the same problem too 

    This is a permission problem

    you need to ADD or CHANGE the permission - give EVERYONE Full control for the whole drive

    From "This PC"  , select the drive that you want to use and change the permission 

    And maybe you need to "replace all child object......"

    For me it's work , maybe you can change only the permission  for "program files"  but i do not do it   :)

  • 3.  RE: Upgrade from 9.20 to 20.3.1

    Posted 12-01-2020 09:59 AM

    Did you perform the securty adjustment before or after the upgrade?



  • 4.  RE: Upgrade from 9.20 to 20.3.1

    Posted 12-02-2020 03:53 AM


    I made the adjustments before , also the installation was performed in a testing environment
    so , At this time I have not changed the settings to a more secure configuration

    Hope this works out for you .

  • 5.  RE: Upgrade from 9.20 to 20.3.1

    Broadcom Employee
    Posted 12-01-2020 08:22 AM
    Most customers hardly ever install on the C:\ and many customers have upgraded in Dev or Prod already without any issues.  Make sure this isn't a permissions issue on your companies side or your lack of permissions.   If you are using a Service Account it is recommended you install/upgrade with that account.

    There was an update done to the 9.20 HF21 and 9.30HF4. robots for a permission issue on the robots that required a CVE.  If you have these installed, this might be a undesired outcome that you should consider opening a ticket if this is the case.

    Also can you describe the wasp issue further?  There are 3 wasp probes deployed at minimum.

    -Jay Wink

    Solution Engineer - AIOps