Hi All,
I need some help to integrate CA Spectrum 10.2.3 and BMC Remedy 9.1 both running on the Windows 2012R2.
I have performed copying of the BMC files and installation of integration components and integration looks fine from Servicedesk configuration page of spectrum web console.
However, the tickets are not getting generated for alarms when we click generate service desk ticket.
Below is the error seen in tomcat file:
May 30, 2018 16:04:49.878 - Error occurred while attempting to create a ticket in Service Desk. java.lang.Exception: {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation Get Entry ID","DetailErrorMessage":"ERROR (306): Value does not fall within the limits specified for the field; (Field ID - HPD:Help Desk <1000000001>, Pattern - $MENU$, Value - Calbro Services)\r\nERROR (306): Value does not fall within the limits specified for the field; (Field ID - HPD:Help Desk <1000000082>, Pattern - $MENU$, Value - Calbro Services)","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
Does someone has any idea of this error code?
Thanks
-Sumeet