High Aamir.
As far as I can see:
The initialization of a new ticket fails because the system cannot find a referenced record.
Did you upgrade recently?
The record in scope is in the Table Interface with id = 3576.
An extract of this record in my system looks like
TABLE Interface
code del desc id last_mod_by last_mod_dt persid sym
{ "RESTWEBSVC" ,"0" ,"REST Web Service Created" ,"3576" ,"" ,"",
"intfc:3576" ,"RESTWEBSVC" }
Please check, if this record exists in your environment.
If not , you may have missed post installation procedures, when you last upgraded the system.
If this record does not exist in your DB, it might help to load this record to the DB, but I fear , that other necessary DB content is missing as well.
I suggest, to contact broadcom support on this, to assure , that your system is setup completely.
Regards
..........Michael
------------------------------
Principal Services Consultant
HCL Enterprise Studio
Germany
------------------------------
Original Message:
Sent: 10-27-2020 08:59 AM
From: Aamir Khan
Subject: Error while creating Ticket via Service Point
Original Message:
Sent: 10/25/2020 7:25:00 AM
From: Aamir Khan
Subject: Error while creating Ticket via Service Point
Dear Members
we are having issues while creating ticket from service point. Below error we are getting. Does anybody the reason?
#6510firmwareservicepoint
#caservicepoint
#CAservicedesk17.2
Below error in std.logspelsrvr 9272 ERROR pcexec.c 6500 SPell interp failed at cr.spl:595:cr::init_call_request: set_attr on created_via failed: NOT FOUND 3576
below error incidentMS.log fileERROR - 2020-10-25 12:23:47 [c.c.casm.actor.SdmCreateObjectActor] - Error initializing ticket dob: NOT FOUND
ERROR - 2020-10-25 12:23:47 [c.c.casm.actor.SdmCreateObjectActor] - Exception occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app') WARNING arguments left: 1
ERROR - 2020-10-25 12:23:47 [c.c.casm.actor.SdmCreateObjectActor] - Error initializing ticket dob: cr.spl:595:cr::init_call_request
ERROR - 2020-10-25 12:23:47 [c.c.casm.actor.SdmCreateObjectActor] - Exception occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app') WARNING arguments left: 1
ERROR - 2020-10-25 12:23:47 [c.c.casm.actor.SdmCreateObjectActor] - OnReceive Method received the CasmBaseExceptionException occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app')
ERROR - 2020-10-25 12:23:47 [controllers.GenericBaseController] - Exception while creating object : Exception occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app')
ERROR - 2020-10-25 12:23:47 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid (ashuk)
java.util.concurrent.CompletionException: com.ca.casm.exception.CasmBaseException: Exception occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app')
at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:331)
at java.base/java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:346)
at java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:870)
at java.base/java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:837)
at java.base/java.util.concurrent.CompletableFuture$Completion.run(CompletableFuture.java:478)
Caused by: com.ca.casm.exception.CasmBaseException: Exception occured in Create Actor recvMsg method class java.lang.String cannot be cast to class com.ca.ServicePlus.slump.BPObject (java.lang.String is in module java.base of loader 'bootstrap'; com.ca.ServicePlus.slump.BPObject is in unnamed module of loader 'app')
at com.ca.casm.actor.SdmCreateObjectActor.recvmsg1(SdmCreateObjectActor.java:965)
at com.ca.casm.actor.MdcActor$1.apply(MdcActor.java:213)
at akka.actor.ActorCell$$anonfun$become$1.applyOrElse(ActorCell.scala:606)
at akka.actor.Actor.aroundReceive(Actor.scala:517)
at akka.actor.Actor.aroundReceive$(Actor.scala:515)
ERROR - 2020-10-25 12:23:59 [c.helper.JSONResponseBuilder] - Exception getting nr count for filter (id eq U'U'75419aff4a4a564c9470eece9c01dc6d''): Error : AHD03053:Bad where clause: Parse error at : "id=U'U'75419aff4a4a564c9470eece9c01dc6d''" (Bad where clause)
ERROR - 2020-10-25 12:23:59 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid (ashuk)