Hello,
Anybody can help me to resolve this issue:
We have a BizOps Starter Edition with DX APM however we can`t able to conect an agent since 4 week ago:
the logs tell this:
7/27/21 04:48:44 PM COT [ERROR] [IntroscopeAgent.IsengardMessaging] WebSocket handshake failed:Invalid handshake response getStatus: 403 Forbidden
7/27/21 04:48:44 PM COT [WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at apmgw.dxi-na1.saas.broadcom.com:443,com.wily.isengard.client.t
ransport.websocket.SSLWebSocketFactory (io.netty.handler.codec.http.websocketx.WebSocketClientHandshakeException:Invalid handshake response getStatus: 403 Forbidden).
7/27/21 04:48:44 PM COT [INFO] [IntroscopeAgent.Agent] Callback already set.
the workstation log tells the same:
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Introscope Workstation Versi?n 21.6.0.26 (Compilaci?n 990026)
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Using Java VM version "Java HotSpot(TM) 64-Bit Server VM 11.0.11" from Oracle Corporation
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Using Introscope installation at: C:\Users\rafae\Downloads\workstation20\.
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] DX APM Wily Introscope(R) Version 21.6.0.26
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Copyright (c) 2021 Broadcom. All Rights Reserved.
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Introscope(R) is a registered trademark of DX APM.
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] Starting Introscope Workstation...
7/27/21 04:54:37 p. m. COT [INFO] [Workstation] re-loading configuration resource C:\Users\rafae\Downloads\workstation20\config\IntroscopeWorkstation.properties
7/27/21 04:54:45 p. m. COT [INFO] [Workstation] Introscope Workstation started.
7/27/21 04:55:29 p. m. COT [INFO] [Workstation.Login] transport.https.fips.third.party.api=null (default)
7/27/21 04:55:29 p. m. COT [INFO] [Workstation.Login] SSL socket factory supported ciphers are: [TLS_AES_128_GCM_SHA256, TLS_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_DSS_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_RSA_WITH_AES_256_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384, TLS_DHE_RSA_WITH_AES_256_CBC_SHA256, TLS_DHE_DSS_WITH_AES_256_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_DSS_WITH_AES_256_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
7/27/21 04:55:29 p. m. COT [INFO] [Workstation.Login] SSL socket factory configured cipher TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 is not supported by JVM
7/27/21 04:55:29 p. m. COT [INFO] [Workstation.Login] SSL socket factory configured cipher TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 is not supported by JVM
7/27/21 04:55:29 p. m. COT [INFO] [Workstation.Login] Setting SSL socket ciphers to: [TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256]
7/27/21 04:55:48 p. m. COT [ERROR] [Workstation.Login] WebSocket handshake failed:Invalid handshake response getStatus: 403 Forbidden
7/27/21 04:55:48 p. m. COT [WARN] [Workstation] Error attempting to connect to the Enterprise Manager "apmgw.dxi-na1.saas.broadcom.com".
7/27/21 04:56:18 p. m. COT [INFO] [Workstation.Login] WebSocket socket channel closed.
Adicional the Experience Collector show disconected of the agent list:
Any idea of what is happen?
Best Regards
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Consultor Senior APM
Netready Colombia SAS
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