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How to resolve ERROR state during APIGW 9.1 platform upgrade?

  • 1.  How to resolve ERROR state during APIGW 9.1 platform upgrade?

    Posted Jul 12, 2016 10:00 AM

    During platform upgrade to APIGW 9.1 we got an error state during upload. Now we got this:

    Patch ID Layer7_PlatformUpdate_64bit_v9.1.00 (Upgrades the Layer 7 64bit Platform to the 9.1.00 version. This patch requires that the 9.0.00 Platform Update be installed first. It also requires a restart of the Layer 7 Appliance.) is ERROR, last modified on 2016-07-12T15:43:49+0200

    We cannot delete the upgrade, and we allso cannot install or upload again.

    How to fix this?

     

    Sebastian van Voorn.



  • 2.  Re: How to resolve ERROR state during APIGW 9.1 platform upgrade?
    Best Answer

    Broadcom Employee
    Posted Aug 30, 2016 12:02 AM

    Sebastian,

     

    Good evening. When the patch file is upload through the ssgconfig menu, the gateway uploads a copy in the /opt/SecureSpan/Controller/var/patches directory along with another temporary directory. The main files to focus on are in the patches directory. For each L7P patch file uploaded there are 3 files created with the extension .lck, .status, and .L7P. To clear the patch from the gateway record remove all 3 files for the problematic release. As a good measure for all other releases it is recommended to remove the L7P files so that the status is retained but the file space is reclaimed.

     

    If a problem does occur, support will need to get a copy of the /opt/SecureSpan/Gateway/node/default/var/logs/ssg.log, /opt/SecureSpan/Controller/var/logs/sspc.log, and /opt/SecureSpan/Controller/var/log/patches.log files to help assistance with troubleshooting.

     

    Sincerely,

     

    Stephen Hughes

    Director, CA Support