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PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"

  • 1.  PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"

    Posted May 21, 2015 08:15 PM

    Hello,

     

    I am having an issue while launching a brand new installation of PLEX 7.2 on a client's VM.

     

    I installed on a Win7 Enterprise system and there were no installation errors but when trying to launch PLEX I get the error "The application has failed to start because its side-by-side configuration is incorrect. Please set the application event log or use the command-line sxstrace.exe tool for more detail"

     

    Full message visible in Even Viewer's log:

     

    Activation context generation failed for "C:\Program Files (x86)\CA\Plex\7.2\Plex.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

     

    This system has VS2006. What component is missing or outdated?

     

    Thanks,

     

    Lucio

    www.plex-world.com



  • 2.  Re: PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"
    Best Answer

    Posted May 22, 2015 12:55 AM

    Hi,

     

    You are missing correct winc runtimes. Try http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347

    If I recall that's the latest.

     

    Kari



  • 3.  Re: PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"

    Posted May 26, 2015 09:52 AM

    Hello Kary,


    Yes, this was the issue. I installed vcredist_x86.EXE and PLEX launches successfully.

     

    A big thank you for Frederic Menard who very kindly sent me the C++ runtimes for 32 and 64bit.


    Thank you!

     

    Lucio

    www.plex-world.com



  • 4.  Re: PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"

    Posted May 23, 2015 03:02 PM

    solved, Lucio?



  • 5.  Re: PLEX 7.2 Fails to Launch with error "The application has failed to start because its side-by-side configuration is incorrect"

    Posted May 26, 2015 09:52 AM

    Hola Jorge!

     

    Yes, solved with the C++ runtime update.

     

    Gracias!

     

    Lucio

    www.plex-world.com