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  • 1.  Error 500 when trying to copy Benefit Plan for a particular Project

    Broadcom Employee
    Posted Jan 24, 2019 02:01 AM
      |   view attached

    Hi all,

     

    I am facing an issue when trying to copy benefit plan,

    i am getting Error 500 when trying to copy benefit plan for a particular project, checked for other project and it is working fine.

    Please find the attached log file.

    Please respond!!

     

    Thanks,

    Suresh

    Attachment(s)

    zip
    app-ca.log.zip   91 KB 1 version


  • 2.  Re: Error 500 when trying to copy Benefit Plan for a particular Project

    Broadcom Employee
    Posted Jan 24, 2019 03:09 AM

    Hi all,

     

    The issue got resolved after XOGOUT and XOGIN the same benefit plan. 

    Actions Performed: 

    1. XOGOUT of existing benefit plan.

    2. XOGIN the same benefit plan without any change.

    3. Select the Benefit plan from CA PPM Application and click on Actions-->copy benefit plan-->save.

    4. copy of Benefit plan created successfully.

     

    i am bit confused

    1. Why this happen?

    2. Why the benefit plan is not created intially?

    3. What is the root cause for the issue?

    4. Why only after XOG?

     

    Thanks,

    Suresh



  • 3.  Re: Error 500 when trying to copy Benefit Plan for a particular Project

    Broadcom Employee
    Posted Jan 25, 2019 03:17 PM

    Hi Suresh,

     

    Note that this was also reported as a defect but it was not just contained to the benefit plan.

     

    Defect is DE39850

     

    It appears it had to do with if you had allowGridEditing turned off for the whole portlet it would throw the error.

     

    It shows as fixed in 15.1.1



  • 4.  Re: Error 500 when trying to copy Benefit Plan for a particular Project

    Broadcom Employee
    Posted Jan 28, 2019 04:22 AM

    Hi Liz,

     

    if it is a defect, then it should thrown error for all the projects benefit plan. but i am facing this issue only to a particular project not for all the projects.

     

    Thanks,

    Suresh