Scheduled Outages

[Sheila Olds]

We had a notice in March for outages on April 17, May 8, and May 22.  It said that the second two may not happen.  Do you have an update on that?  Should we expect outages on those two days as well?  Was there communication closer to April 17th on that outage?  I got the one on March 5th, but then don't remember seeing anything else until the outage started.

Thanks!

------------------------------
Senior Manager, Agility Delivery
AIG
------------------------------

[Greg Gould]

Sheila,
We did post the following update last week.  Not sure why you didn't get it.  I'll check in on that.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Rally Customers,

We wanted to share a quick update to our last announcement ahead of our upcoming maintenance activities.  We are planning to move forward with the scheduled maintenance operations this weekend.  However we want to set the expectation that while we will be taking downtime to make database configuration changes that require services to be offline, we are not including any kind of cutover activities this weekend that we would expect to be high risk to system stability or customer experience.  As we approach our May 8 and May 22 windows we will provide additional clarity about what to expect.

Regards,

Greg Gould (Head of Product)

Katy Groves (Head of Engineering)

------------------------------
Greg Gould
Head of Product
Rally Software
------------------------------

[Sheila Olds]

Are you still looking at taking the outages in May?  Any chance we can blast those things to all of the users as they log in?  I'd hate to miss it again.

------------------------------
Senior Manager, Agility Delivery
AIG
------------------------------

[Greg Gould]

Here's the update we're posting today on this:

May 5 Update

Rally Customers,

We will be moving forward with a modified maintenance window for this weekend.  On Saturday, May 8, we will be taking a maintenance window from 6AM to 8AM MT during which period Rally will be unavailable.  The intent of this window is a last round of configuration changes and additional fail-back and recovery testing ahead of our maintenance window on May 22.  We expect this maintenance window to be generally low risk and will set us up for success when we finalize our infrastructure changes on May 22.

Regards,

Greg Gould (Head of Product)

Katy Groves (Head of Engineering)

------------------------------
Greg Gould
Head of Product
Rally Software
------------------------------

[Sheila Olds]

Thanks, Greg.  Was this mailed to an audience or posted somewhere (other than here)?  I didn't get it.  Maybe I'm not on a mailing list?​

------------------------------
Senior Manager, Agility Delivery
AIG
------------------------------

[Greg Gould]

You can subscribe to updates on service status and maintenance here.

--

Greg Gould

Head of Product, Rally Software

Enterprise Software Division

Broadcom

This electronic communication and the information and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, copying, distributing, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer, and destroy any printed copy of it.

[Neil Goodwin]

Hi Greg, You mention the May 22nd maintenance still occurring.  Can you confirm there is maintenance on May 22 as well as June 5 (12 - 8 AM CT)?  I just received the June notification yesterday. 



------------------------------
Neil Goodwin
Clarity & Rally Product Owner
Sabre
------------------------------

[Greg Gould]

That is correct.  We have maintenance schedule for May 22 and June 5.

------------------------------
Greg Gould
Head of Product
Rally Software
------------------------------

[Neil Goodwin]

Thanks for the confirmation Greg.

------------------------------
Neil Goodwin
Clarity & Rally Product Owner
Sabre
------------------------------

[Sheila Olds]

Greg, are these the right Time boxes:

 

• May 22, 2021 from 12AM - 8AM MT
• June 5, 2021 from 12:01 AM MDT to 8:00 AM MDT

​

------------------------------
Senior Manager, Agility Delivery
AIG
------------------------------