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User can see projects in Project Tiles, but not in the Grid layout

  • 1.  User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-16-2020 06:36 AM
    Hello,

    In New UI I have a user who is able to see program/projects in Programs/Projects Tiles, but when he goes to Programs/Projects in the Grid layout nothing is coming.

    I noticed that the filter icon is missing and under Saved Views there is nothing to be selected. I switch between Board and Grid and no effects.

    My expectation is as the user has access to see projects and programs in Tiles, they should be visible to him in the Grid layout as well.



    Regards,
    Kamil


  • 2.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-16-2020 11:54 AM
    Which browser?
    Try another.


  • 3.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-16-2020 12:47 PM
    Chrome. We logged as the user and the issue persists. Barely believe the browser has anything to do with it.


  • 4.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-16-2020 01:55 PM
    Have you verified the project rights the user has?


  • 5.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-17-2020 11:29 PM
    If this is impacting only specific users, check if they have both of these access rights.

    • Project Management - Navigate
    • Project Management - Tiles Navigate



  • 6.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-21-2020 07:29 AM
    Hi Pratyush,

    User has these access rights.

    @AlistairMiller Browser caches were cleared in the first place.





  • 7.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-18-2020 09:04 PM
    Possibly a stupid suggestion here, but did you get them to clear their browser cache?


  • 8.  RE: User can see projects in Project Tiles, but not in the Grid layout

    Posted 09-21-2020 08:20 AM
    Open a case with support.