Time spent mandatory field, for to escalate, to transfer, to research and update solved status.

[Anon Anon]

Hi community,

 

I'm using CA SDM 14.1.02 and I have a question: ¿How I can do to set the time invested as mandatory field, for the following actions: To escalate, to transfer, to research, and update solved status in a incident ticket?

 

I tried the following, with following results:

 

To transfer and to escalate, I modified the "xfer_esc_cr.htmpl" in the line: <PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=alg.time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100>, This worked for me. Good.

 

To research, I modified the "detail_alg.htmpl" in the line: <PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100>, This does not work for me. BAD!!

 

To update solved status, I modified "request_status_change.htmpl" in the line:

<PDM_IF "$args.type" == "I">

<PDM_IF "$args.status" == "RE">

<PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=alg.time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100> //"only this line, worked for me, but, for all states, and I just want for update the ticket to solved state. BAD!!"

</PDM_IF>

</PDM_IF>

 

Note: the words in bold, italic and underlined, are what I modified.

 

¿Can anyone help me solve this please?

 

Thank you very much.

[JussiValkonen]

Have you tried achieving the same with a SPEL trigger on alg? You could just check the type of alg and then based on that return a fail if the time_spent is not set. I'm not sure if this will stop the check-in of the cr but at least you can try. The downside is that there is no indicator on the UI that the field is required until you try saving it.

[JEROME MAYER]

HI,

In stead of spl, you can do this directly in javascript using the preSaveTrigger() if your requirements are only for the web interface.

This trigger is called prior any save

 

Create a sitemods.js in your /site/mods/www/wwwroot/scripts folder and add some code like below (this is just a pseudo code written on the fly so please modify,check any literals and test and test):

function preSaveTrigger(){

var factory;
factory=propFactory;

if(factory == "alg"){
element = document.main_form.elements;
if (typeof element['SET.type'] == "object"){
  var z_type=element['SET.type'].value;
if (z_type == "TR" || z_type == "ST" || z_type == "ESC" || z_type == "RS"){
  if (typeof element['SET.time_spent'] == "object"){
  var z_timespent=element['SET.time_spent'].value;
  if (z_timespent == '' || z_timespent == '0'){
    var z_timespentid = element['SET.time_spent'].id;
    var z_timespenttemp = document.getElementById(z_timespentid);
    var z_errortext == "PLease enter your time spent. This is required for this type of activity";
    detailReportValidation(z_timespenttemp,true,z_errortext));
    return false
    }
  }
}else{
return true
}
}
}

 

Hope this help

/J