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Identity Portal -> MyRequest - Retreive Request ID

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  • 1.  Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    Hi Team,
    Am using Identity Suite 14.3 (vapp),


    How can i retreive the Request ID using Policy Xpress ? 
    Where does this Request ID value stored ?

    Because we need to integrate with customer helpdesk system, where we need to provide helpdesk system with our ticketing ID to them for processing.

    regards,
    William


  • 2.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    Sorry, I don't have access to a system to validate and a screenshot. 

    I believe this is possible. On the request form you can map a logical attribute to the request ID. from the drop down list choose system attribute and you can find request ID and other things such as risk, etc.


  • 3.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    is it something like this ?
    But where we do get requestid value from Identity portal ?




  • 4.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    Yes.
    You can then retrieve it in PX and pass it along to anything you want.


  • 5.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    Using which method to retrieve from PX ?
    something like this ?



  • 6.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    I don't think taskID is the same as requestID. 
    Please check the documentation to confirm.


  • 7.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    I check the documentation, it does not mentioned in detail how to retrieve the request ID value.
    Currently, i still can't specify the target name value, ( i have tried user attribute, but system does not accept it)




  • 8.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    Can you send a Webex invite?






  • 9.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    Thanks Lyes, I managed to fix the issue, now can get the RequestID value. 
    But I have 1 question,
    My condition is to sent the RequestID to ticketing system after the request is approved by manager.
    If I stored the value in user attribute, it will get overwritten if user make many request.
    How to overcome this issue ?


  • 10.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    If you have a PX that retrieves the request ID and send it to a ticketing system, why do you still to worry about preserving an old value.

    Anyway, of you need to you can use a multi-valued attribute, or store the values in a db table along with requestor name. I believe you can also use the REST API to retrieve requestID values.


  • 11.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 27 days ago
    Hi Lyes, am not worry about preserving old value.
    I worry about the current value(requestid) been overwritten if user make multiple Access Requests. 
    Anyway, I will test out with user make multiple request, 

    Thanks for the advice.


  • 12.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    it will be set by the system upon request submission. 


  • 13.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 28 days ago
    Is this one correct ? What value to fill up for Target name ?



  • 14.  RE: Identity Portal -> MyRequest - Retreive Request ID
    Best Answer

    Posted 28 days ago
    Target name is the user attribute that will hold the value of the requestID. PX will then use this attribute to retrieve the value.