Perform Action button label

[MohamedAlKenani]

Hello,

how we can change the perform action button label that shows up in the request pending action page, as well as in the actions drop down list.

 

note: i've seen the button label in other setup as Approve/Reject. But it is not clear why...

[Louis van Amelsfort]

Good Afternoon Mohamed.
 
Please explain in more detail what you want to accomplish? "change the perform action button label".
Is it the text 'Action' you want to change?
Or do you want to change the shown options, once you open the Action-Column?
Or is there another 'thing' you want to change?
 
Please advise.
 
Thanks in advance and kind regards, Louis van Amelsfort.

[MohamedAlKenani]

Hi Louis,

 

We want to change the "Perform Action" label on the Action drop down list in the pending action page & in the "Perform Action" label on the button that shows up on the top right area of a request that is pending an action.

 

There is something strange as we've another SC installation that is using "Approve/Reject" label in place of "Perform Action" referenced earlier.

 

Regards,

Mohamed...

[Louis van Amelsfort]

Good Morning Mohamed.
 
Thanks for your explanation.
 
To start with, about the "something strange" situation.
The button-text/function is dependent on the role of the user and the situation whether the logged-in user is allowed to approve the request.
 
As to the text, to be changed, the following goes.
To do so you need to copy the requestprofile.xml file
from
C:\Program Files\CA\Service Catalog\view\webapps\usm\locale\icusen\request
into
C:\Program Files\CA\Service Catalog\filestore\custom\locale\icusen\request (create any folder in this path, should it not exist already).
 
Open a commandprompt and run:
cd C:\Program Files\CA\Service Catalog\filestore\custom\locale\icusen\request
 
Edit the file. Search for the text you want to change (examples):
Line 18:
 <catalogpendingaction>Pending My Action_A</catalogpendingaction>
Line 27:
 <approve_reject>Approve/Reject_B</approve_reject>
Line 28:
  <perform_action>Perform Action_C</perform_action> 
 
Save the file.
Stop the SC service
Empty the view\translets-folder (CA\Service Catalog\view\translets)
Start the SC Service
 
Kind regards, Louis van Amelsfort.

[MohamedAlKenani]

Hi Louis,

 

Thanks for the shared information.

One more clarification, updating the requestprofile.xml will be reflected in the Action drop down list & button label.

 

Regards,

Mohamed...

[Louis van Amelsfort]

Good Afternoon Mohamed.

 

I am not sure on this.

'Play around' with the text(s) in this file and see what happens.

Please be aware that this kind of customization will not be part of any fix we could provide in the future.

Meaning, this kind of customization is out of support.

 

Thanks and kind regards, Louis.